Terms & Conditions

Disclaimers

This section highlights important information about the nature and limitations of the Services. It should be read carefully before using the Get Limitless platform or purchasing any Membership. This section forms part of these Terms but is intended to provide an upfront summary only.

Nature of the Services

Get Limitless provides a digital health and longevity platform that enables users to obtain personalised diagnostics, health insights and wellness programs through online assessments and consultations with independent, Australian-registered medical practitioners (Services).The Services are designed to support preventative health, longevity and wellness only. They do not constitute a comprehensive medical service and are not a substitute for in-person medical care provided by your regular general practitioner or specialist.Get Limitless does not provide emergency medical services. If you require immediate medical attention, you must contact your treating general practitioner or call 000.

Emergency and Appropriateness of Use

If you are unsure about:

- the seriousness of your condition;

- whether the Services are appropriate or effective for your circumstances; or

- whether you or another person may be in an urgent, dangerous or emergency situation,

you must not use the Services and should instead immediately contact 000 or seek appropriate medical care.

Role of Get Limitless and Medical Practitioners

Get Limitless facilitates access to independent third-party Australian-registered medical practitioners. All practitioners act independently and exercise their own professional judgement.

Get Limitless does not practise medicine, does not control or direct clinical decision-making, and makes no guarantees regarding diagnoses, prescriptions, treatments or outcomes.

Our Disclosures

Privacy

We handle personal and health information in accordance with our Privacy Policy.

Consumer Law Rights

Nothing in these Terms limits your rights under the Australian Consumer Law.

Fees, Refunds and Cancellations (Summary)

Consultation and diagnostic fees are generally non-refundable. Missed consultations are non-refundable. Memberships cannot be terminated after medical testing has commenced except where we are in breach of these Terms.

Terms and Conditions

Definitions and Interpretation

Definitions

In these Terms, unless the context otherwise requires:
- ACL means the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
- Fees means all fees, charges and amounts payable for the Services, including consultations, diagnostics, Memberships, prescriptions and products.
- Membership means a subscription or ongoing service arrangement offered by Get Limitless as described on the Platform at the time of purchase.
- Platform means the Get Limitless website, applications and any associated digital interfaces.
- Practitioner means an independent Australian-registered medical practitioner accessed via the Platform.
- Privacy Policy means the Get Limitless privacy policy as published on the Platform from time to time.
- Services means the services made available via the Platform, including health assessments, diagnostics, telehealth consultations, programs and Memberships.
- you or your means the individual accessing or using the Platform or Services.

Interpretation

In these Terms:

headings are for convenience only and do not affect interpretation;
words in the singular include the plural and vice versa;
references to legislation include amendments and replacements.

1. Acceptance

1.1 Parties

These Terms and Conditions (Terms) are entered into between Limitless Labs Pty Ltd (ACN 690 005 620, ABN 25 690 005 620) trading as Get Limitless (we, us or our) and you. Together, we and you are the Parties.

1.2 Platform and Services

We operate a digital health and longevity platform accessible via our website and any associated applications or digital interfaces (Platform). Through the Platform you may access the Services, including health questionnaires, diagnostic testing, telehealth consultations with independent medical practitioners, treatment programs, and Memberships.

1.3 Acceptance of Terms

You accept and agree to be bound by these Terms at the earliest of when you:

- click an "I accept", "Agree" or similar confirmation;

- submit any questionnaire, consultation form or health assessment;

- create an account, purchase a Membership, place an order or make a payment; or

- otherwise access or use the Platform or Services.

1.4 Amendments

We may amend these Terms at any time by publishing updated Terms on the Platform or providing notice to you. Continued use after notice constitutes acceptance. If you do not agree, you must cease using the Services and may cancel your account before the amendments take effect.

1.5 App Store Terms

If you access any Get Limitless application through the Apple App Store or Google Play Store, you also agree to be bound by the applicable third-party terms, which apply in addition to these Terms.

1.6 Eligibility and Exclusion Criteria

You must be at least 18 years of age and must not meet any exclusion criteria specified on the Platform or determined by a medical practitioner. By using the Services, you warrant that you are eligible and suitable.

2. Accounts and Platform Access

2.1 Account Creation and Registration

To access certain Services, you must create an account on the Platform. When creating an account, you must provide accurate, complete and current information, including personal and health information. You warrant that all information you provide is true and correct and acknowledge that inaccurate or incomplete information may affect your eligibility for the Services.

2.2 Account Security

You are responsible for maintaining the confidentiality and security of your login credentials and for all activities conducted through your account, whether authorised by you or not. You must notify us immediately if you become aware of any unauthorised access to, or use of, your account.

2.3 Monitoring and Compliance

We may monitor use of the Platform to ensure compliance with these Terms, applicable laws, and safety requirements. You must not attempt to circumvent security features, interfere with Platform functionality, or access the Platform in an unauthorised manner.

2.4 Suspension or Restriction of Access

We may suspend, restrict or disable access to your account or the Platform, with or without notice, if we reasonably believe that:

you have breached these Terms;
information you provided is false, misleading or incomplete;
continued access may pose a health, safety, compliance or legal risk; or
required by law or a regulatory authority.

3. Medical Services and Consultations

3.1 Independent Medical Practitioners

All medical consultations accessed through the Platform are provided by independent Australian-registered medical practitioners (Practitioners). Practitioners are not employees, agents or representatives of Get Limitless.

Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between Get Limitless and any Practitioner.

3.2 Role of Get Limitless

Get Limitless does not practise medicine, does not provide medical advice, and does not control or influence the clinical judgement of any Practitioner. Our role is limited to facilitating access to the Platform and administrative support services that enable consultations to occur.

3.3 Clinical Discretion and Suitability

Practitioners exercise sole and independent professional judgement in determining:

whether you are clinically suitable for consultation;
whether diagnostic testing is appropriate;
whether any treatment or prescription should be offered; and
whether alternative investigations, referrals or treatments are required.

A Practitioner may decline to provide treatment or may require further information or testing at any time.

3.4 No Guarantee of Outcome

You acknowledge that:

accessing a consultation does not guarantee diagnosis, treatment or prescription;
medical outcomes are not guaranteed;
responses to treatment vary between individuals.

3.5 Reliance on Information Provided

Clinical decisions are based on the information you provide. You warrant that all information you provide is accurate, complete and current. Get Limitless and Practitioners are not responsible for outcomes arising from incomplete, inaccurate or misleading information.

4. Diagnostics and Testing

4.1 Third-Party Diagnostic Providers

Diagnostic and pathology testing is conducted by independent, accredited third-party laboratories. Get Limitless does not perform diagnostic testing and does not control laboratory processes, methodologies or turnaround times.

4.2 Ordering and Completion of Tests

Where diagnostic testing is required:

you must complete testing within the timeframes specified;
failure to complete testing may delay or prevent provision of Services;
testing requirements may change based on Practitioner assessment.

4.3 Interpretation of Results

Diagnostic results are reviewed and interpreted by a Practitioner in a clinical context. Results may:

identify conditions requiring follow-up with your general practitioner or specialist;
indicate that Services are not appropriate or cannot continue.

4.4 No Guarantee of Results

You acknowledge that diagnostic testing may not identify all conditions and does not guarantee detection, diagnosis or exclusion of disease.

5. Prescriptions and Pharmacies

5.1 Prescribing Decisions

Any prescription is issued solely at the discretion of the prescribing Practitioner based on clinical judgement, regulatory requirements and the information available at the time of consultation.

Get Limitless does not guarantee that any medication will be prescribed.

5.2 Regulatory Compliance

Prescriptions are issued in accordance with applicable Australian laws, regulations and professional standards. Certain medications may not be available via telehealth or may be subject to additional requirements.

5.3 Partner Pharmacies

Medications are dispensed by independent partner pharmacies. Get Limitless does not manufacture, compound or dispense medications.

5.4 Pharmacy Limitations