Limitless Labs Pty Ltd (ABN 25 690 005 620) trading as Get Limitless operates a telehealth platform connecting Australians with independent medical practitioners. We facilitate consultations, pathology, and prescription processing with AHPRA registered medical practitioners and licensed Australian pharmacies. Get Limitless is not a pharmacy and does not dispense medication. Information provided is general in nature and not a substitute for medical advice.
1. Introduction
1.1 Limitless Labs Pty Ltd (ABN 25 690 005 620) trading as Get Limitless (“we”, “us”, “our”) is committed to protecting your privacy and handling personal and health information in a transparent, secure and lawful manner.
1.2 This Privacy Policy explains how we collect, hold, use, disclose and store personal information, including health information, in accordance with:
- the Privacy Act 1988 (Cth);
- the Australian Privacy Principles (APPs);
- applicable State and Territory health records legislation; and
- professional, ethical and regulatory obligations applicable to telehealth services.
1.3 This Privacy Policy applies to all users of our website, platform, mobile applications, Services, and Memberships.
2. The Information We Collect
2.1 Personal Information
2.1.1 Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.
2.1.2 The types of personal information we may collect about you include:
(a) Identity Data – including your name, date of birth, age and gender.
(b) Contact Data – including your telephone number, residential address and email address.
(c) Financial Data – including bank account and payment card details (processed via third-party payment processors such as Stripe; we do not store or have access to full payment card details).
(d) Transaction Data – including payments, subscriptions, Memberships, Modules and other products or Services purchased or supplied.
(e) Technical and Usage Data – including IP address, login data, browser and device information, session activity, geolocation data, cookies, analytics data, acquisition sources and browsing behaviour.
(f) Profile Data – including usernames, passwords, profile details, orders, content you upload or share, and support requests.
(g) Interaction Data – including information provided when participating in surveys, assessments, promotions, competitions, activities or events.
(h) Marketing and Communications Data – including your marketing preferences and communication settings.
(i) Professional Data – including employment history, qualifications and referees where you apply for a role with us.
2.2 Sensitive Information
2.2.1 Sensitive information is a sub-set of personal information that is given a higher level of protection under the Privacy Act.
2.2.2 Sensitive information may include:
(a) health and medical information, including symptoms, diagnoses and treatment history;
(b) pathology, imaging and diagnostic test results;
(c) consultation notes, clinical assessments and reports;
(d) family medical history (where provided);
(e) biometric, genetic or wearable device data (where enabled); and
(f) any other health information you choose to provide.
3. How We Collect Personal Information
3.1 We collect personal information in a variety of ways, including:
(a) when you interact directly with us online, by phone, email or messaging;
(b) when you create an account or use our Platform or mobile application;
(c) when you complete forms, questionnaires, surveys or consent documents;
(d) when you book consultations or purchase Services;
(e) when you apply for employment with us; and
(f) from third parties, including medical practitioners, pathology and imaging providers, pharmacies, wearable integrations, analytics providers, cookie providers and marketing platforms.
4. Why We Collect, Hold, Use and Disclose Personal Information
4.1 Personal Information
4.1.1 We collect, hold, use and disclose personal information to:
(a) enable access to and use of the Platform;
(b) assess eligibility and suitability for Services;
(c) provide health, diagnostic, consultation and Membership Services;
(d) manage appointments, referrals, testing and fulfilment;
(e) communicate with you regarding your account or Services;
(f) provide customer support;
(g) manage billing, invoicing and record-keeping;
(h) conduct analytics, research and service optimisation;
(i) provide advertising and marketing (where permitted by law);
(j) administer promotions, competitions or benefits;
(k) assess employment applications; and
(l) comply with legal, regulatory, professional and ethical obligations.
4.2 Sensitive Information
4.2.1 We only collect, use and disclose sensitive information where:
(a) you have provided consent;
(b) it is necessary to provide health Services;
(c) it is directly related to the primary purpose of collection;
(d) it is required to prevent or lessen a serious threat to life, health or safety; or
(e) it is otherwise required or authorised by law.
5. Disclosure of Personal Information to Third Parties
5.1 We may disclose personal information to:
(a) employees, contractors and related entities;
(b) Australian-registered medical practitioners and clinicians;
(c) pathology, imaging and diagnostic providers;
(d) pharmacies and fulfilment partners;
(e) IT, hosting, analytics and software providers;
(f) mobile application stores (Apple App Store, Google Play);
(g) marketing and advertising providers;
(h) professional advisers (lawyers, accountants, auditors, insurers);
(i) payment processors such as Stripe;
(j) business partners, acquirers or successors;
(k) courts, tribunals, regulators or law enforcement agencies where required or authorised by law; and
(l) any other third party with your consent or as permitted by law.
5.2 Google Analytics
5.2.1 We use Google Analytics and related advertising features.
5.2.2 Google and third-party vendors may use cookies and identifiers to collect Technical and Usage Data.
5.2.3 You may opt out using the Google Analytics Opt-out Browser Add-on or Google Ads Preferences Manager.
6. Overseas Disclosure
6.1 While we primarily store information in Australia, some third-party service providers may store or process personal information outside Australia.
6.2 We take reasonable steps to ensure overseas disclosures comply with the Australian Privacy Principles.
7. Your Rights and Controlling Your Personal Information
7.1 Choice
7.1.1 You are not required to provide personal information; however, failure to do so may affect our ability to provide Services.
7.2 Information About Third Parties
7.2.1 If you provide personal information about another person, you warrant that you have obtained their consent.
7.3 Marketing Communications
7.3.1 You may opt out of marketing communications at any time using unsubscribe links or by contacting us.
7.4 Access
7.4.1 You may request access to personal information we hold about you.
7.4.2 Access may be refused in circumstances permitted by law, in which case reasons will be provided.
7.5 Correction
7.5.1 You may request correction of inaccurate, incomplete or outdated personal information.
8. Complaints
8.1 If you believe we have breached your privacy rights, you may lodge a complaint with us.
8.2 We will investigate and respond in writing within a reasonable timeframe.
8.3 If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
9. Storage and Security
9.1 We take reasonable physical, electronic and managerial steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
9.2 Despite these measures, no transmission over the internet is completely secure.
10. Cookies
10.1 We use cookies to improve website functionality, analyse performance and support marketing.
10.2 You may disable cookies via your browser settings, although this may affect functionality.
11. Links to Other Websites
11.1 Our websites may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
12. Amendments
12.1 We may amend this Privacy Policy at any time by publishing an updated version on our website.
12.2 Continued use of the Platform or Services constitutes acceptance of the updated Privacy Policy.
13. Contact Us
Limitless Labs Pty Ltd
Trading as Get Limitless
📧 hello@getlimitless.health
14. Privacy Collection Notice
14.1 This Privacy Collection Notice describes how Limitless Labs Pty Ltd trading as Get Limitless collects and handles your personal information when you sign up for our Services, make an enquiry or apply for a role with us.
14.2 We collect personal information from you and from third parties (including medical practitioners, pathology providers, wearable integrations, analytics providers and referees) to provide Services, respond to enquiries and assess applications.
14.3 We may disclose personal information to medical practitioners, pathology and imaging providers, pharmacies, related entities and service providers acting on our behalf.
14.4 Some third-party providers may store or process personal information outside Australia.
14.5 If you do not provide personal information, it may affect our ability to provide Services.
14.6 For further details, including access, correction and complaints, refer to this Privacy Policy.
14.7 By providing your personal information, you consent to its collection, use, storage and disclosure in accordance with this Privacy Policy and this Privacy Collection Notice.
